Effective Date: 30 April 2025
Helen Oakes Ltd (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our products or services. By using our site, you agree to the terms of this policy. If you do not agree, please do not use the site.
1. Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to:
- When Users visit the site
- Subscribe to our newsletter
- Purchase a product
- Fill out a form or interact with us through other features and services on the Site
Users may be asked for their name, email address, billing address, and payment details. Users may visit the Site anonymously. We collect personal identification information only if it is voluntarily submitted by the User.
2. Non-Personal Identification Information
We may collect non-personal identification information such as:
- Browser type
- Device information
- Operating system
- Internet service provider (ISP)
- Referring/exit pages and URLs
- Date/time stamps
- Clickstream data
This information is used to analyze trends, administer the site, and track users’ movements around the site to improve user experience.
3. Web Browser Cookies
Our site may use “cookies” to enhance the user experience. A cookie is a small file placed on your device for record-keeping purposes. Users may choose to set their web browser to refuse cookies or alert them when cookies are being sent. If they do so, some parts of the site may not function properly.
4. How We Use Collected Information
Helen Oakes Ltd may collect and use your information to:
- Improve customer service
- Personalize user experience
- Process payments and transactions
- Send periodic emails including product updates, news, promotions, or content relevant to the User
- Fulfill legal obligations and prevent fraud
We do not sell, rent, or trade your personal information.
5. Email Communications
If you subscribe to our list, we may send you emails about:
- Product updates
- Special offers
- Free content and tips
- Information you request
You can unsubscribe at any time by clicking the “unsubscribe” link in the email or contacting us directly.
6. How We Protect Your Information
We adopt industry-standard data collection, storage, and security practices to protect your personal information, including:
- Secure hosting
- SSL encryption (HTTPS)
- Limited internal access to sensitive data
However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
7. Sharing Your Information
We do not sell or rent your information. We may share generic aggregated demographic data with trusted affiliates and service providers for business or marketing purposes. This data is not linked to any personal identification information.
8. Third-Party Services
We may use trusted third-party tools to assist us in operating our business, such as email marketing providers, payment processors, or analytics services. These third parties have their own privacy policies. We are not responsible for the content or practices of any third-party websites linked from our site.
9. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your information
- Withdraw consent for data processing
Please contact us at [your email address] to exercise these rights.
10. Changes to This Privacy Policy
Helen Oakes Ltd reserves the right to update this Privacy Policy at any time. Any changes will be reflected with a new “Effective Date” at the top. We encourage Users to check this page regularly to stay informed.
11. Contacting Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Helen Oakes Ltd
329 Durham Street North
Christchurch Central City
Christchurch 8013
New Zealand
Email: info@helen.co.nz